Complaints & Appeals
The National Medical Certification and Accreditation Board (NMCAB) is committed to maintaining fairness, transparency, and accountability in all credentialing processes. To ensure confidence in our standards, NMCAB provides a formal system for handling complaints and appeals.
Complaints
A complaint is a written statement expressing concern about:
- The behavior or conduct of a credential holder
- Possible violations of the Code of Ethics & Professional Conduct
- Alleged misconduct during an exam
- Breaches of NMCAB policy or standards
How to Submit a Complaint:
- Complaints must be submitted in writing using the official NMCAB Complaint Form.
- Provide a clear description of the concern, including dates, names, and supporting documentation.
- Submit the complaint to complaints@nmcab.org.
Process:
- NMCAB reviews all complaints within 10 business days.
- Complaints are investigated by the Ethics & Compliance Committee.
- Outcomes may include: no action, written warning, probation, suspension, or revocation of credentials.
Appeals
An appeal is a formal request to review or overturn a decision made by NMCAB. Appeals may be submitted for:
- Exam result disputes
- Denial of eligibility
- Denial of renewal or reinstatement
- Disciplinary actions resulting from complaints
How to Submit an Appeal:
- Appeals must be submitted in writing within 30 days of the decision.
- Include your full name, credential, the decision being appealed, and supporting evidence.
- Send the appeal to appeals@nmcab.org.
Process:
- Appeals are reviewed by the Appeals Committee, which operates independently of the original decision-makers.
- Candidates may be asked to provide additional documentation or participate in a hearing.
- A written outcome will be provided within 30–45 days.
Principles of Fairness
- Confidentiality: All complaints and appeals are handled with discretion.
- Impartiality: Decisions are made by independent committees with no conflict of interest.
- Timeliness: Reviews are conducted promptly, with clear timelines communicated to all parties.
- Transparency: Policies and procedures are publicly available for review.
Final Decisions
Decisions of the Appeals Committee are final and binding. Credential holders and candidates must comply with the outcomes to maintain or reinstate their certification.